Ok so .. I have spent alot of money here and I must say that it's pays. And I have gotten my withdrawls which is a good start but it Is 3 weeks for one withdrawl at a time so if u have patients it does play. 7 days for approval ,7 days to send off to processor then another 5 days to show in account.
I have a slot channel and i play at many casinos and I have to admite live chat only understands the simple things but most of the time don't understand simple questions. So be very simple...That been said i have played all machines and i know which pay more here and which are worthless here are my top three slots that I have won 5,000 dollars or more in free games and are not jackpots and the ones that make alot of money in free games.... asgurd. Plenty of fortune......cai hong good luck
This is a joke they send you around in circles to withdraw. The managers are downright rude. They leave you waiting so long you time out. I have been called a liar when all they have done is lie to me. Supposedly my withdraws were approved today and will be released by end of week but to be honest I'm not counting my pennies here. This company have a family of casinos so beware. What was suppose to be fun has turned into a nightmare of disrespect and time wasting.
GO PLAY IN A VENUE IN AUS AT LEAST NOT 20+ DAYS TO MAYBE GET MONEY
nice welcome package, i also like the theme of the casino being blue, looks real nite and fresh.
eventho this is probably a new casino, id reccomend getting a bit more games, but cheers to you aussies
waiting on wire transfer even though i only signed up because it said withdrawls can go onto mastercard. hope to see my winnings or else i will leave this casino
So frustrated with true blue have waited over a month for withdrawal with no way to get help no phone line is available automatic messages is all you get on chat and email. True blue is extremely unprofessional with its withdrawal process. This was my first win. It is not worth the time waiting for withdrawal currently looking into taking my complaint further. Oh user name Alintasparks not that helps smh
Withdrawals take forever or not at all. Get made promises that going through... follow up days later and excuses upon excuses. Manager rude and blames process. Rediculous ... deposit into casino is immediate but when it comes to withdrawals it takes weeks. And if you withdraw more than once they dont even stay the process of 2nd withdrawal until 1st one is paid out.
Withdrawals take forever or not at all. Get made promises that going through... follow up days later and excuses upon excuses. Manager rude and blames process. Rediculous ... deposit into casino is immediate but when it comes to withdrawals it takes weeks. And if you withdraw more than once they dont even stay the process of 2nd withdrawal until 1st one is paid out.
OMG what a nightmare of a casino. I play at 3 various online casinos and True Blue is pathetic. Continuously have to query about withdrawals and then get same message about their payout process. Today Billie just said I'm going to close this chat now. They are seriously poor at withdrawals and their people skills are 0.
has anyone actually managed to withdraw money. iv been waiting 2 weeks to withdraw 1k. and looking through these reviews it doesnt appear anyone has actually managed to get anythinh
I won over $50,000 through this casino, I had multiple withdrawals pending since the 9th March 2018, their terms and conditions state it takes a few days for pending withdrawals to be assigned to a agent to review it, once it has been reviewed and if approved it takes up to another 7 business days to send funds to the service provider to do a wire transfer which can take up to 10 business days to reach a player's bank account and the maximum withdrawal per week is $2500, I have screenshots of all my withdrawals showing the date and transcripts from multiple live chats with this casino who basically will not give me clear information about my withdrawals or what's happening with them except to say I need to be patient as wait up to 72hrs for an update which I don't get because nobody contacts me via email or phone call, I continuously have to deal with agents who stall and make me wait long periods of time and tell me that there are delays with approvals. It seems as though they do this so you can lose patience and starts cancelling your pending withdrawals and playing the money again so ultimately you as the player lose and the casino always wins just by making you wait extraordinarily long periods of times to get your withdrawals approved, and even when they are approved you get no notification of the date it was approved and for which withdrawal it was for so you can keep track of your winnings or withdrawal id's. I ended up starting to cancel a lot of withdrawal requests from early March a few days ago and playing through my winnings which is partly my own fault, but honestly half of my withdrawals shouldn't have been sitting as pending at this stage in April they should have been sent for review and I should not have even had access to them, it seems as a deliberate attempt to get you to play your winnings so the casino doesn't have to pay you out, since my first set of withdrawals placed on the 9th March 2019 I have received one payment of $2180 a week ago, chat just told me I had another 2 withdrawals approved on the 6th April and another one approved on the 17th April and only one has been paid to me out of the last three and that was paid today which is 9 business days after approval and I'll have to wait anywhere up to 10 business days to receive it in my bank account, the long process times are ridiculous, as you can see, if you have up to about 20 withdrawals pending like I did you will have to go through a shit load of chats to get answers which aren't clear and good luck trying to get information from the casino because they will give you as little as possible. In the end theu have now also removed me from using any regular deposit bonus as they usually send me via email or it used to show under coupon codes in my casino account, when i asked why i cant use the normal deposit bonuses anymore they said I can now only use a 150% match bonus with a 20x play through because my account shows me as a player who can play long periods of time without needing large deposit bonuses, are you fricken kidding me? What a shitty answer, so basically, because I won a large amount of money my usual benefits have been revoked indefinitely, I was also a VIP player who spent thousands of dollars a month at this casino. I'm very disappointed at the way I've been treated and I don't believe this casino to be fair or ethical, I also had $40,000 still sitting in my player account not counting the thousands of dollars in pending withdrawals, in one day I played through the whole $40,000 without really getting any big wins, it makes you wonder if they manipulate the account since they see your a player who wins big. Such a disappointing turn of events with this casino.
This is by far the worst casino
Ok so .. I have spent alot of money here and I must say that it's pays. And I have gotten my withdrawls which is a good start but it Is 3 weeks for one withdrawl at a time so if u have patients it does play. 7 days for approval ,7 days to send off to processor then another 5 days to show in account.
I have a slot channel and i play at many casinos and I have to admite live chat only understands the simple things but most of the time don't understand simple questions. So be very simple...That been said i have played all machines and i know which pay more here and which are worthless here are my top three slots that I have won 5,000 dollars or more in free games and are not jackpots and the ones that make alot of money in free games.... asgurd. Plenty of fortune......cai hong good luck
The bonuses on offer are great however there should be more. I like the layout and variety.
I enjoy his casino. Customer service could be easier through chat as I seem to wait forever or isn't available.
Enjoyable to use. Easy document verify.
Needs more banking options
Won’t let me withdraw!!! The customer service never reply me
i think it’s a scam !!!!
yep sure it is a scam
This is a joke they send you around in circles to withdraw. The managers are downright rude. They leave you waiting so long you time out. I have been called a liar when all they have done is lie to me. Supposedly my withdraws were approved today and will be released by end of week but to be honest I'm not counting my pennies here. This company have a family of casinos so beware. What was suppose to be fun has turned into a nightmare of disrespect and time wasting.
GO PLAY IN A VENUE IN AUS AT LEAST NOT 20+ DAYS TO MAYBE GET MONEY
Customer service is awesome until withdrawing
nice welcome package, i also like the theme of the casino being blue, looks real nite and fresh.
eventho this is probably a new casino, id reccomend getting a bit more games, but cheers to you aussies
Absolutely shocking when it comes to withdrawal been waiting nearly a month to be paid
Been waiting 8 weeks they always say next week
waiting on wire transfer even though i only signed up because it said withdrawls can go onto mastercard. hope to see my winnings or else i will leave this casino
extremely dodgy marketing strategy,lots of promises,my opinion stay away,withdrawal issues aswell,much better trustworthy casinos out there
Hi,
Has anyone had luck with withdrawals!!
Should we do a class action!
Or do they pay eventually!!!
i have been waiting for weeks for my withdrawal, dont think i will get it
I’ve been waiting since 5 March for my withdrawal I’m up for putting them through the ringer seems like it’s the norm here
So frustrated with true blue have waited over a month for withdrawal with no way to get help no phone line is available automatic messages is all you get on chat and email. True blue is extremely unprofessional with its withdrawal process. This was my first win. It is not worth the time waiting for withdrawal currently looking into taking my complaint further. Oh user name Alintasparks not that helps smh
Withdrawals take forever or not at all. Get made promises that going through... follow up days later and excuses upon excuses. Manager rude and blames process. Rediculous ... deposit into casino is immediate but when it comes to withdrawals it takes weeks. And if you withdraw more than once they dont even stay the process of 2nd withdrawal until 1st one is paid out.
Withdrawals take forever or not at all. Get made promises that going through... follow up days later and excuses upon excuses. Manager rude and blames process. Rediculous ... deposit into casino is immediate but when it comes to withdrawals it takes weeks. And if you withdraw more than once they dont even stay the process of 2nd withdrawal until 1st one is paid out.
Worst online casino out there don’t bother wasting your time!!
Won over 20grand and had 2 grand approved for withdrawal months ago haven’t seen a cent
I really think they a scam and we should try shut them down cos we don't know who we dealing with
OMG what a nightmare of a casino. I play at 3 various online casinos and True Blue is pathetic. Continuously have to query about withdrawals and then get same message about their payout process. Today Billie just said I'm going to close this chat now. They are seriously poor at withdrawals and their people skills are 0.
has anyone actually managed to withdraw money. iv been waiting 2 weeks to withdraw 1k. and looking through these reviews it doesnt appear anyone has actually managed to get anythinh
I won over $50,000 through this casino, I had multiple withdrawals pending since the 9th March 2018, their terms and conditions state it takes a few days for pending withdrawals to be assigned to a agent to review it, once it has been reviewed and if approved it takes up to another 7 business days to send funds to the service provider to do a wire transfer which can take up to 10 business days to reach a player's bank account and the maximum withdrawal per week is $2500, I have screenshots of all my withdrawals showing the date and transcripts from multiple live chats with this casino who basically will not give me clear information about my withdrawals or what's happening with them except to say I need to be patient as wait up to 72hrs for an update which I don't get because nobody contacts me via email or phone call, I continuously have to deal with agents who stall and make me wait long periods of time and tell me that there are delays with approvals. It seems as though they do this so you can lose patience and starts cancelling your pending withdrawals and playing the money again so ultimately you as the player lose and the casino always wins just by making you wait extraordinarily long periods of times to get your withdrawals approved, and even when they are approved you get no notification of the date it was approved and for which withdrawal it was for so you can keep track of your winnings or withdrawal id's. I ended up starting to cancel a lot of withdrawal requests from early March a few days ago and playing through my winnings which is partly my own fault, but honestly half of my withdrawals shouldn't have been sitting as pending at this stage in April they should have been sent for review and I should not have even had access to them, it seems as a deliberate attempt to get you to play your winnings so the casino doesn't have to pay you out, since my first set of withdrawals placed on the 9th March 2019 I have received one payment of $2180 a week ago, chat just told me I had another 2 withdrawals approved on the 6th April and another one approved on the 17th April and only one has been paid to me out of the last three and that was paid today which is 9 business days after approval and I'll have to wait anywhere up to 10 business days to receive it in my bank account, the long process times are ridiculous, as you can see, if you have up to about 20 withdrawals pending like I did you will have to go through a shit load of chats to get answers which aren't clear and good luck trying to get information from the casino because they will give you as little as possible. In the end theu have now also removed me from using any regular deposit bonus as they usually send me via email or it used to show under coupon codes in my casino account, when i asked why i cant use the normal deposit bonuses anymore they said I can now only use a 150% match bonus with a 20x play through because my account shows me as a player who can play long periods of time without needing large deposit bonuses, are you fricken kidding me? What a shitty answer, so basically, because I won a large amount of money my usual benefits have been revoked indefinitely, I was also a VIP player who spent thousands of dollars a month at this casino. I'm very disappointed at the way I've been treated and I don't believe this casino to be fair or ethical, I also had $40,000 still sitting in my player account not counting the thousands of dollars in pending withdrawals, in one day I played through the whole $40,000 without really getting any big wins, it makes you wonder if they manipulate the account since they see your a player who wins big. Such a disappointing turn of events with this casino.
been eaiting weeks for my withdrawal, thonking of taking it further and rrporting them to scamguard