Well I tried to redeem 100 free spins after depositing and code failed even though it's only few hours old.
Went to live chat and asked about the code and said I wasn't legible .. and instead they credited me 70$ for my loyalty ...
So pretty happy so far .. however I can't withdraw as I lost my licence .. ye sux.. and of course ... knowing I can't withdraw what happens? I win 10k...Well.. Then eventually lost it all ..
Just hope that when I do get it back and hopefully have a win that withdrawing isn't as bad as these comments say ..
I am so sorry for your negative experience. If you can, please give us another try, and supply us with your username (privately) and we will do our best to make this up to you!
since 2018 to right now - Today! May 2020!! I have been through a painstaking saga for months to be verified and after having staff assure me I was all set for a withdrawal - even a phone call to correct the amount I was eligible for... it was just denied... other. Withdrawals ignored!
I have a legal appointment next week - Tuesday - QLD Australia - anyone here is welcomed to email me.
Maurice Blackburn just finished a national CLASS ACTION Suite against Radio Rentals!
A renowned Australian company since the early 70’s!
Taking down TrueBlueCasino should be a walk in the park!
i visited this site and the only options i saw for eligible countries that can play were only Australia and New Zealand so it is not eligible for my country Greece ! It is pity because i wanted to try this casino and maybe win a good ampount of dollars ! I like the style of this casino and hope in the future to be open for more foreign players !
TrueBlueCasino can you please do something regarding the absolutely horrible customer service I have received in relation to the identification process. Please.
Need better service at the chat and it would be good IF the crew where nicer and more understanding about My issoues that i had with the casino. Hope that you (casino) take this negativ rewiew to your hearth and mind so We all Can be more happier when We visit this casino that i call one of the worsts casinos i have been in.
I can't complain bout the customer and pays pretty descent at times though when it comes to withdrawing been nothing but a headache going back an forth with live supports and emails also pretty disappointing I can only play 25c as max bet on cash bandits 2 if I was able to raise my bets on cb2 an withdrawing was made lot easier I would rate this casino best for Australian players
getting fucked around with withdrawals from true blue I have won a quite a sum of money and still waiting to see it after nearly 10 days. They are operating in Australia therefore laws have to be met here if there isn't any money in my account in a couple of days I will be taking legal action
I started my withdrawal process 5 mar 2019 after giving my details 5 times being told 5 times my pay out has been escalated to urgent then I threatened them with reporting them to CDS finally 30 may 2019 i got paid out so my suggestion is to hassle hassle threaten then you will get your money then go to another casino
I have had 3 wins from here in the last 22 months, not big but i am still waiting for the first withdrawal payment, now there saying that i need to fill in verification forms, this is what i was told directly after i asked about the first two payments and was answered with "yes they have been approved" but bow the third isn't" i dont ever expect to get money from this place
I had a good result playing with the VIP tier bonuses, 2nd withdrawal came through with no issues. My VIP host is a star. Im glad there is a good new option for Australian players
Nope :( still fighting with them since I won back in March. They told me pay our wins out from third party servers and now they can’t advice me of any dates as to when I should expect anything and the advice they gave me was to Wait.... :(
This site is bullshit, u win a jackpot on ur account and it doesn't even register and when u report it to their support team they just leave the chat and don't want nothing to do with u and I deposited the money that I was playing on I won't be using this site again I will be going back to ragging bull casino as they do pay out and I do put 1000s of dollars on it they had lost all my respect and business
Pretty awesome casino but hardly any coupons for free spins which is a shame compared to most casinos they are Australia based not sure on withdrawral times and trust as I have NEVER won anything which I'm not sure if that's a good thing or a bad thing hahahahaha but untill I'm proved otherwise I will continue playing this casino. The team working true blue casino are very kind and helpful considering the terms and conditions but couldn't redeem any spins etc... needs improving
Super awesome casino I have been playing with them for over 5 months now they are fair and the staff are very kind. I have not yet won anything worth withdrawing so I'm not sure how good they are onnthat side of things.
It's good to see a decent RTG casino based inAustralia usually we are restricted from many of their casinos.
Very very poor system ,
takes 7 business days to approve withdraw ,
then 7 business days to send
then 3 business days to receive.
so that’s 3 weeks just to withdraw your money.
whats the point winning if you have to wait 3-4 weeks to withdraw?
I am disappointed with this casino. Won $8000 on the 14/2/19 and here I am on the 12/03/19 still haven't received any money. Have to do in three seperate withdrawals and so far I've had one of those approved on the 4th or 3rd of March and nothing has been sent yet. Their policy is 7-10 days to approve (business) and 7-10 days to send (business) so I'm looking at them taking two months to send all the money. They're a joke and won't be playing on the site again. Good luck if you win cos you'll need it.
I’m still waiting for mine it’s been “10 days” since the money was deposited and nothing in my bank account. My bank said it should take a maximum of 5 days and it ask them if there has been an error in processing. I asked and just got ignored. I also asked which country the deposit was coming from... the response was it could be any country.
Have you received your money yet I have been waiting for 2wks now has been the biggest run around and now when I log in to check the status it times me out
The casino as a platform is not bad with the usual games and fairly loose slots.
The withdrawal process though has been a nightmare.
After a semi decent win I send off all of the documents in the initial email and verify via HooYu am told 2-5 days yup ok no drama. After the allotted time I hear nothing back from them. I try and get some sense from their live chat only to be told that the process is slow because they are being over worked so there is a back long and to try and contact them in a week. WTF I figure maybe the rep is just having a bad day and I will try again later. Same story from various members of the team. I send in an email to ask what is going on and get a response from a staff member who asks for items not listed in the initial email. I send them in instantly and again receive no response. I wait yet another 2 days and contact support to find there is no record of my second documents being sent in. GUTTED I then make a new support ticket and resend all of the information…. STILL NO PAYOUT. Also the phone line in australia is disconnected so no way of contacting them to speak to an actual person. I just want my damn money.
So far so good... I like this casino, one of my faves...
Well I tried to redeem 100 free spins after depositing and code failed even though it's only few hours old.
Went to live chat and asked about the code and said I wasn't legible .. and instead they credited me 70$ for my loyalty ...
So pretty happy so far .. however I can't withdraw as I lost my licence .. ye sux.. and of course ... knowing I can't withdraw what happens? I win 10k...Well.. Then eventually lost it all ..
Just hope that when I do get it back and hopefully have a win that withdrawing isn't as bad as these comments say ..
p>true blue casino is the worst scamming casino online stay away
Agreed it Definitly is not worth the time
I agree! Shit scamming site, don’t waste your money, you won’t see a cent!
Needs better customer service, online help is quiet rude, it's almost impossible to get any real answers from their support team.
I am so sorry for your negative experience. If you can, please give us another try, and supply us with your username (privately) and we will do our best to make this up to you!
CorkyCupid hey mate very interested to know the outcome. I hope it works out
TrueBlueCasino what about the rest of us
!!! This is STILL HAPPENING!
since 2018 to right now - Today! May 2020!! I have been through a painstaking saga for months to be verified and after having staff assure me I was all set for a withdrawal - even a phone call to correct the amount I was eligible for... it was just denied... other. Withdrawals ignored!
I have a legal appointment next week - Tuesday - QLD Australia - anyone here is welcomed to email me.
Maurice Blackburn just finished a national CLASS ACTION Suite against Radio Rentals!
A renowned Australian company since the early 70’s!
Taking down TrueBlueCasino should be a walk in the park!
i visited this site and the only options i saw for eligible countries that can play were only Australia and New Zealand so it is not eligible for my country Greece ! It is pity because i wanted to try this casino and maybe win a good ampount of dollars ! I like the style of this casino and hope in the future to be open for more foreign players !
This should be fixed now. Sorry for the confusion, and good luck!
TrueBlueCasino can you please do something regarding the absolutely horrible customer service I have received in relation to the identification process. Please.
Can a staff rep contact me please. TrueBlueCasino
Need better service at the chat and it would be good IF the crew where nicer and more understanding about My issoues that i had with the casino. Hope that you (casino) take this negativ rewiew to your hearth and mind so We all Can be more happier when We visit this casino that i call one of the worsts casinos i have been in.
Very unhappy with service provided, there are hidden fees when withdrawing from the casino that is not displayed on check out.
what are the hidden fees
I can't complain bout the customer and pays pretty descent at times though when it comes to withdrawing been nothing but a headache going back an forth with live supports and emails also pretty disappointing I can only play 25c as max bet on cash bandits 2 if I was able to raise my bets on cb2 an withdrawing was made lot easier I would rate this casino best for Australian players
getting fucked around with withdrawals from true blue I have won a quite a sum of money and still waiting to see it after nearly 10 days. They are operating in Australia therefore laws have to be met here if there isn't any money in my account in a couple of days I will be taking legal action
Worst Casino ever! Shit withdrawal, customer service terrible! Been waiting weeks for withdrawal, never recommend ever
Did u have any luck with ur withdrawal
Jack did you end up receiving your jackpot?
I started my withdrawal process 5 mar 2019 after giving my details 5 times being told 5 times my pay out has been escalated to urgent then I threatened them with reporting them to CDS finally 30 may 2019 i got paid out so my suggestion is to hassle hassle threaten then you will get your money then go to another casino
What happened did u get money or did u have to take legal action?
Dee what is CDS? I have a feeling I’m not getting my money.
I have had 3 wins from here in the last 22 months, not big but i am still waiting for the first withdrawal payment, now there saying that i need to fill in verification forms, this is what i was told directly after i asked about the first two payments and was answered with "yes they have been approved" but bow the third isn't" i dont ever expect to get money from this place
I had a good result playing with the VIP tier bonuses, 2nd withdrawal came through with no issues. My VIP host is a star. Im glad there is a good new option for Australian players
How long did it take Dave?
Has anyone had any success with winning and withdrawing
doesn't look like it, how did you go
Nope :( still fighting with them since I won back in March. They told me pay our wins out from third party servers and now they can’t advice me of any dates as to when I should expect anything and the advice they gave me was to Wait.... :(
This site is bullshit, u win a jackpot on ur account and it doesn't even register and when u report it to their support team they just leave the chat and don't want nothing to do with u and I deposited the money that I was playing on I won't be using this site again I will be going back to ragging bull casino as they do pay out and I do put 1000s of dollars on it they had lost all my respect and business
Pretty awesome casino but hardly any coupons for free spins which is a shame compared to most casinos they are Australia based not sure on withdrawral times and trust as I have NEVER won anything which I'm not sure if that's a good thing or a bad thing hahahahaha but untill I'm proved otherwise I will continue playing this casino. The team working true blue casino are very kind and helpful considering the terms and conditions but couldn't redeem any spins etc... needs improving
Super awesome casino I have been playing with them for over 5 months now they are fair and the staff are very kind. I have not yet won anything worth withdrawing so I'm not sure how good they are onnthat side of things.
It's good to see a decent RTG casino based inAustralia usually we are restricted from many of their casinos.
It’s been over a month and I still have not been paid I’m donee
Very very poor system ,
takes 7 business days to approve withdraw ,
then 7 business days to send
then 3 business days to receive.
so that’s 3 weeks just to withdraw your money.
whats the point winning if you have to wait 3-4 weeks to withdraw?
Have you received a deposit from them?
Needs to be blacklisted! They are a scam!
I am disappointed with this casino. Won $8000 on the 14/2/19 and here I am on the 12/03/19 still haven't received any money. Have to do in three seperate withdrawals and so far I've had one of those approved on the 4th or 3rd of March and nothing has been sent yet. Their policy is 7-10 days to approve (business) and 7-10 days to send (business) so I'm looking at them taking two months to send all the money. They're a joke and won't be playing on the site again. Good luck if you win cos you'll need it.
Have you been paid yet?
If anyone has received there payout via wire transfer how long did it take?
I’m still waiting for mine it’s been “10 days” since the money was deposited and nothing in my bank account. My bank said it should take a maximum of 5 days and it ask them if there has been an error in processing. I asked and just got ignored. I also asked which country the deposit was coming from... the response was it could be any country.
Not good enough.
Have you received your money yet I have been waiting for 2wks now has been the biggest run around and now when I log in to check the status it times me out
TERRIBLE CUSTOMER SERVICE!!!!
The casino as a platform is not bad with the usual games and fairly loose slots.
The withdrawal process though has been a nightmare.
After a semi decent win I send off all of the documents in the initial email and verify via HooYu am told 2-5 days yup ok no drama. After the allotted time I hear nothing back from them. I try and get some sense from their live chat only to be told that the process is slow because they are being over worked so there is a back long and to try and contact them in a week. WTF I figure maybe the rep is just having a bad day and I will try again later. Same story from various members of the team. I send in an email to ask what is going on and get a response from a staff member who asks for items not listed in the initial email. I send them in instantly and again receive no response. I wait yet another 2 days and contact support to find there is no record of my second documents being sent in. GUTTED I then make a new support ticket and resend all of the information…. STILL NO PAYOUT. Also the phone line in australia is disconnected so no way of contacting them to speak to an actual person. I just want my damn money.