Description: MoonGames Casino is an online casino with a distinctive sci-fi theme and modern instant-play interface. It features games from a number of highly regarded platforms through the Dragonfish engine, including IGT, NetEnt, WMS, and Cassava, with over 130 different slots, table games, and other casino specialties to choose from. Moon Games Casino is licensed by the government of Gibraltar.
Restricted Countries
MoonGames Casino does not accept real money play from any of the following jurisdictions: Albania, Antigua, Armenia, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, France, Gibraltar, Herzegovina, Hungary, Indonesia, Israel, Italy, Kosovo, Latvia, Lithuania, Macedonia, Malaysia, Moldova, Montenegro, Romania, Russia, Serbia, Slovakia, Slovenia, South Africa, Spain, Turkey, Ukraine, and the United States.
Games
MoonGames Casino contains over 130 different games, with the vast majority of these being slots. Players can find some of the most well-known slot titles here from IGT, NetEnt, WMS, and Cassava, including Cleopatra slot, Elements The Awakening slot, Kronos slot, Gonzo’s Quest slot, and Monopoly Plus slot.The table game selection at Moon Games Casino features a fair assortment of roulette and blackjack games, including Live Roulette, Wheel of Light, Single 0 Roulette, La Partage Roulette, and Atlantic Blackjack. Unfortunately the site does not offer any casino pokers, dice games, or other table games.Players looking for the chance at big wins for small bets can try MoonGames Casino’s “Instant Win” selection. These include various keno games like Captain Keno, Cappuccino Keno, and Keno Cup 2010, as well as unique games like Frolickin’ Frogs, Noughts & Crosses, and Hi-Lo Heroes 2010.
Support
Players can count on MoonGames Casino support staff to be available 24/7 should any issues arise. The staff can be contacted day or night by live chat, UK toll-free phone, international phone, online contact form, or email.
Security and Fairness
MoonGames Casino is clearly taking the necessary steps to keep players safe. The site uses SSL encryption to keep anyone from reading sensitive data like credit card numbers, bank account details, etc. The site also abides by the strict security standards required by the Gibraltar Gambling Commissioner, including a privacy policy.The government of Gibraltar requires all of its licensees to pass routine fairness tests, which MoonGames Casino continues to do. This is no surprise since they only use reputable software platforms.
Pros
Variety of games
Instant play
24/7 customer support via live chat, toll-free phone or e-mail
SSL encryption
Software are audited regularly and proven fair
Cons
48-72 hours pending period for withdrawals
Long list of restricted countries
Add contact information for MoonGames Casino
They are part of the 888 group and have a wide selection of games with plenty of progressive jackpot slots and many popular games as there own few unique games and the support staff I have spoke to are very nice and helpful which makes a nice change from most support staff.
Been playing here a few years and never had an issue. Great slots, fast withdrawals and friendly live help.
Dear @devildart,
Concerning the above mentioned comment, I would like to thank you for providing your input as we cherish both good and bad reviews – so we can learn from our mistakes and grow. We recently discovered a new bug that causes an issue with the contact form, which has since been resolved.
We've also tested our phone line as you suggested there was an issue with it but could find nothing wrong. We are confident that if you try again, you will find all is working normally. Our support procedures have been looked at and refined following your input and experiences.
As much as we try to fully test and make sure that everything is always working properly, sometimes bugs do occur and we try and fix these as soon as we discover them.
We apologize for the inconvenience this has caused you and I assure you we do our best to learn from our mistakes and move forward in a positive and constructive manner in order to prevent similar problems from reoccurring.
In the future, I suggest you refer technical issues to the following email: [email protected] And promotional offers\ customer satisfaction questions to our account managers: [email protected]
We really regret you didn't enjoy your experience playing at Moon Games, should you decide to play on our site again we'd love to have you back with us and will do our utmost to ensure a positive experience.
As a gesture of good will, we've credited your account with £10 FREE in bonus funds + 2,000 chips, for you to use at any time in case you decide to reactivate your account.
Best wishes,
Mel Hughes
MoonGames Online Community Manager
I recently joined the site and so far really happy. I like to play demo games before putting in money and Moon Games has quite a few demo games to play. Thumbs up for me!
Rewards players for playing and depositing more.