Description: Grand Parker Casino is an online casino that brings players an elegant, Vegas-style gaming experience directly to their computers. The casino is a part of the Milore Limited group, and as such, uses Real Time Gaming software to power its games. The company behind the casino is currently licensed in the jurisdiction of Curacao. If you're a player from the United States, you are welcome to play at Grand Parker Casino.
Games
If you are a video slot junkie, you'll be glad to know that Grand Parker Casino has one of the largest collections of slot games on the Web. You can try a variety of different looks, paytables, and thrilling features. With nearly 100 games to pick from, you're bound to find the game that's perfect for you, or make each experience a different one. You can even try out Grand Parker Casino's classic three-reel games if you'd prefer.
If it's table games you want, Grand Parker Casino has plenty for you to choose from. For instance, there are seven different variants of blackjack alone. Other games offered include European and American roulette, baccarat, various casino pokers, and Vegas Three Card Rummy. Most table games even feature a real dealer voice.
Grand Parker Casino also has one of the biggest libraries of video poker available. Although the paytables vary greatly among variants, all of the video poker games use the same convenient layout and, generally speaking, have high returns. Whether you're looking for the traditional action of Jacks or Better or the bonus-filled experience of Double Double Jackpot Poker, Grand Parker Casino should be able to give you what you want.
Support
Whether you like to gamble in the middle of the day or late at night, you can rest assured that a support representative will be there for you should you need one. For most inquiries, the live chat option available on both the website and the casino software is the best choice. This service connects you with a customer service rep over the Internet in a matter of seconds. If you live in the United States, you can also contact Grand Parker Casino through their toll-free phone number. Email inquiries are generally answered within 24 hours.
Security and Fairness
Grand Parker Casino meets our strict standards for player safety. They have taken all the necessary precautions needed to guarantee your safety and explained them in detail on the Security page of the website. Any information you send the casino for the purpose of registration, verification, banking, or anything else is kept out of the reach of hackers with technologies like SSL encryption.
Grand Parker Casino also stands by the fairness of its games with sufficient evidence. Their site bears the TST seal of approval, which means that mathematicians from the reputable firm have thoroughly tested each game and found them to produce fair results. Although the seal does not link to a report, TST's numerous other reported tests of RTG games show that these games are truly random.
Pros
US players accepted
Complete collection of diverse RTG slots, table games, and video pokers
24/7 support through live chat, email, and US toll-free phone
Protected with SSL encryption
Tested and proven fair by TST
Cons
No international phone number
Third-party audit does not link to full report
Add contact information for Grand Parker Casino
It is a casino where you can more frequently hit for big money! When you play a higher denomination ( $2.50-$6.25) you will likely hit higher payouts and accumulate a larger bank.
I've been playing with GP since June 2014. Before I started with them I did read they were a high % for winning, Even though I saw a few complaints with customer service I still began playing with them with the win %. This was a huge mistake. Hopefully with voicing my experiences, I'll help others not make the same mistake. Indeed as stated on this site, they are terrible at resolving issues.
I've had a $1000 withdrawal take a mth to make it to my bank. Even though I emailed the finance dept & my acct mgr, it took a mth to get the answer of where it was. And the reply didn't even come from finance nor my act mgr but a shift mgr on duty. I have a custom code but it will run out of uses & it will take a mth to get an acct mgr to reset it. The worse I've found is that in chat when this happens some times I'll hear they can manually enter it with no problem. However, an hr later the next person refuses to. I'm always told when things are done it was an "exception". Last weekend I had the issue with my code. The first rep refused & then 10 people after him manually entered it. I emailed l mgmt hoping to resolve this so that it doesn't happen again. Well 6 days later my code is once again out of uses & once again a rep refuses to manually enter it. Mgmt never answered my email resolving this problem so that it didn't happen yet again this weekend. Each issue without even a reply to my email normally cost me money not GP. A perk may be added to my acct but then refused in chat.
A few times issues have been resolved but 9 out of 10 times they are not. This was my first casino & I wanted to stay loyal to them. But email after email it seems I'm begging for them to just resolve issue so that I can stay. So far I've stayed, but the anger has built up so much I just blew $1000 in less then 8 hrs. So I now see that my anger has greatly affected my play. They will tell you that you are a valuable player. It seems all the kiss kiss kind words in chat actually mean nothing. In my 6 mths playing I've had issue after issue. It seems it's very hard for anyone in mgmt to reply with answers to any of your emails. When you call to speak to mgmt once again they are never available.
At this point I'm begging for an email address where at least someone of higher mgmt can hear my complaints & frustration. That was sent today but I'm not hopeful it will get past middle mgmt. It doesn't matter how loyal you are or how much you deposit. Issue that have cost me money of which I'm owed always have gone unanswered. Take my advise & do not waste your money or time playing at GP. I'm left many mths later with a bill for them that I'm sure will go unpaid & now time wasted where I could've been playing elsewhere building up a relation with another casino. Also note that i just noticed. VIP comp points are a penny for every $9.50 spent. A non VIP is one penny for every $10 spent. That should tell you how much they value a VIP player. Supposedly I'm VIP & their home pg states all these perks & 3 lounges even for different VIP levels which do not exist. So BEWARE! I advise anyone to take your cash elsewhere because if you don't, your time spent with GP will be a waste. I would give anything if I could not only give back the winnings I have won, they'd pay me for all the issues not resolved that I'm owed money from so that my investment could bring a relationship with another casino where I'm actually treated as not only a VIP but even just as a valued player. One last thing. A free chip they act as if they are giving you a $1000. Them actually giving you something is a joke. Even when as I mentioned, their mistakes constantly are adding up to $1000's of dollars actually owed to me.
Trust me, this never comes to their mind when you are even asking for a favor or an exception. I was actually new to on-line gambling & looking back now I see how my act mgr mislead me or took advantage of my lack of knowledge with how it all works.